Refund policy

Can I return a product I’m not happy with?

Please choose carefully as items can only be returned if they are faulty, are not what you ordered or you have an allergic reaction to them.

How do I return a purchase?

We strongly suggest that you find out your skin/hair type before selecting any items, as this will make it much easier for you to be able to select products that will suit you. If you’d like us to recommend the products that will be best suited to your needs please telephone us 0414319185 for a phone consultation. We also offer a online hair care coaching session. This is a consultation where we can listen to your hair and scalp care needs and make personalised recommendations. There is a $50 booking fee that can be redeemed on purchase of any products from our store.

1) Please choose carefully as items can only be returned if they are faulty, are not what you ordered or you have an allergic reaction to them.  Items  must  arrive back in new/ undamaged condition with original box, packaging and contents.
 So please insure you take as much care in package them as we did in sending them.

2) You must contact us before returning anything to obtain a return authorisation number. Returns without authorisation will not be accepted.

3) Returned shipping  will be at the customers expense.

4) Returns policy is from 14 days of invoicing.

What happens if my item is faulty?

If your item that you received is faulty, please contact us immediately, you are entitled to a refund. If it is an electrical item and you wish to make a claim under warranty please read the following: Product warranties are held with the manufactures with a minimum 12 months, please hold onto your receipt for date and proof of purchase. If you need to have an electrical item repaired, whilst it is under the warranty period, contact Salon Apothecary and we will forward the contact details of the manufacturer or product distributor who will repair or replace the faulty item.

Can I cancel an order?

Due to the order processing of our website we cannot accept cancellations. Please make sure you select your products carefully.