Memberships FAQS

Can I share my membership? 
No memberships are not shareable.

Can I pause my membership?
Yes  for holidays up to t months per year

Can I exchange services within my membership? 
The 2 x 30 minute treatment within the Continuous Care package can be exchanged for a 1 hour Japanese scalp spa treatment.

What happens if I miss my appointment or make changes within the 24hr notice period?
Although you are technically not paying a deposit on your scalp spa treatment the same rules apply as if you were. If you don’t show for an appointment or make changes within 24hrs you will lose half your service credit for that particular booking.

What is included?
See Link to landing page with different packages

What happens if I can't use my services within the month?
You have 15 days in the following month to redeem the services.

Do I need to book in advance for my treatments?
Yes, we recommend booking in advance to ensure availability for your preferred dates and times. However we will always endeavour to accommodate you where we can.

Is there a minimum commitment period for the membership?
No, you can sign up, pause or cancel whenever you wish.

Can I use all services in 1 visit?
Yes, we are flexible. You may choose to book the services together or separately within the month.

Can I purchase the memberships as a gift for a friend?
Yes, only for the 1 year membership

What if I have specific hair and scalp concerns?
Our team is happy to discuss specific concerns and help you choose the best treatment choice at the time of the booking. The consultation ensures that we customise the treatment experience.